Shipping policy

Shipping rate and destinations

Shipping is free on every order to U.S. addresses. We currently ship within the United States only; international shipping is not available.

Delivery time

  • Total delivery time: 4–7 business days from order to your door.
  • Production (handling) time: 1–3 business days. Every print is made to order.
  • Transit time: 3–4 business days by tracked ground shipping.

If you choose to email your photo after ordering, production starts once we receive it. For Restored Photo on Acrylic, production starts after you approve your emailed restoration proof. Estimates exclude weekends and holidays and are not guaranteed dates. For Christmas delivery, order by December 15. Contact us before ordering if you have a specific deadline.

Previews and proofs

For acrylic prints (family, pet, business sign, and art print), you can preview your crop, layout, and lettering on the product page before adding to cart, or order now and email your photo after checkout. If you select free photo enhancement, we enhance your photo and print it without a separate emailed proof. For Restored Photo on Acrylic, place your order first; we then email your restored photo, crop, and lettering for approval, and you can request changes before approving.

Tracking and address changes

We email tracking information when your order ships. Review your address before checkout and contact us immediately if it needs to change. Address changes after production or shipment begins may not be possible.

Shipping damage

If your print arrives damaged, contact us within 7 calendar days of delivery with your order number and clear photos of the damage, the full product, and the packaging. Once verified, we send a free replacement or refund. You do not need to return the damaged item unless we ask; if a return is needed, we send a prepaid shipping label, so returns cost you nothing. See our refund policy for details.

Delays and lost packages

If your package appears lost or delayed, contact us with your order number so we can investigate. If we cannot ship within a promised timeframe, we will contact you with the available options, including a revised date or a refund when required by law.