Refund policy
Return policy at a glance
- Window: report any problem within 7 calendar days of delivery.
- Return cost: free. If a return is needed, we send a prepaid shipping label. No restocking fee.
- Covered: shipping damage, manufacturing defects, or a print that doesn't match your order or approved preview — free reprint or full refund.
- Not covered: change-of-mind returns or exchanges, because every print is personalized and made to order.
- Refund method: original payment method.
Reprint guarantee
If your print arrives damaged, has a manufacturing defect, or differs from your order or approved preview, contact us through our Contact page within 7 calendar days of delivery with your order number and clear photos of the issue, the full product, and the packaging. Once verified, we send a free reprint, or a full refund if a reprint isn't practical. You do not need to send the item back unless we ask; do not return an item before receiving instructions. The 7-day window is for reporting the problem; any return does not have to reach us within those 7 days.
Custom artwork and changes of mind
Every print is made to order from your photo and selected options. Personalized items cannot be returned or exchanged for a change of mind. Please review spelling, names, dates, cropping, and size carefully before ordering. If you select free photo enhancement on an acrylic print, we enhance and print it without a separate proof. For Restored Photo on Acrylic, you approve the restored photo, crop, and lettering by email before printing and may request changes before approving.
If you need to change or cancel an order, contact us immediately. Changes or cancellations may not be possible once production begins.
Your rights
Nothing in this policy limits rights available under applicable law.