Refund policy

REFUND POLICY

Free returns for shipping damage

If your portrait arrives damaged during shipping, contact us within 7 calendar days of delivery. Once verified, we will arrange a free replacement or refund. Photos are required: include clear images of the damage, the full product, and the shipping packaging, along with your order number. Keep the packaging until your claim is resolved.

How to request a return

  1. Contact us through our Contact page within 7 calendar days of delivery with your order number and a description of the damage.
  2. Provide the required photos. If the contact form does not accept attachments, mention that you have photos ready and we will tell you how to send them.
  3. Wait for our return instructions. For an approved shipping-damage return, we cover return shipping with a prepaid label if a return is needed. There is no restocking fee.

The seven-day window is for reporting the damage and starting the request; the return does not have to reach us within those seven days.

For verified shipping damage, we will arrange a free replacement or refund. You do not need to return the damaged item unless we request it. Do not return an item before receiving instructions.

Custom artwork and changes of mind

Every portrait is made to order from the artwork you approve before checkout. Personalized items cannot be returned or exchanged for a change of mind. Review spelling, names, dates, cropping, and layout carefully in the final preview. Details accepted in the approved artwork are not production errors. There is no separate emailed proof or included revision round.

If you need to request a change or cancellation after ordering, contact us immediately. Changes or cancellations are not guaranteed and may not be possible once production begins.

Manufacturing defects or incorrect items

If the item has a manufacturing defect or differs from your approved artwork or selected options, contact us promptly with your order number and clear photos. If we confirm a covered issue, we will provide a replacement at no charge or a refund when replacement is not practical.

Delivery problems and your rights

If tracking shows a loss or incomplete delivery, contact us promptly so we can investigate. Nothing in this policy limits rights available under applicable law.